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"Fracture clinic follow up"

About: Bunbury Hospital / Outpatients Clinic

(as the patient),

I recently had follow up with the fracture clinic. The admin staff were extremely efficient and kind in arranging the appointment. I wish the same could be said for the junior dr. I felt dismissed, rushed and unheard in my short appointment. As my X-ray didn’t show a break I requested an MRI as I was experiencing intense pain and weakness. This request was denied by a junior staff member at the fracture clinic.

My GP referred me for an MRI. As this was a GP referral and not a specialist referral not only was there no Medicare rebate it took 3weeks to get an appointment. The MRI shows extensive ligament damage treatment has been delayed because I was not assessed properly at the fracture clinic. I feel all could have been avoided if I was listened to and not rushed out the door because there was nothing on my X-ray. 

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Responses

Response from Jacinta Cover, Consultant General Surgery, Head of Department, Medical Co Director, Surgery, WACHS South West 2 weeks ago
Jacinta Cover
Consultant General Surgery, Head of Department, Medical Co Director, Surgery,
WACHS South West
Submitted on 29/04/2024 at 12:08 PM
Published on Care Opinion on 30/04/2024 at 11:56 AM


Thank you for sharing your health care experience Night Visitor with the orthopaedic fracture clinic here at Bunbury Hospital. I am sorry that your experience left you feeling dismissed and requiring to seek further care elsewhere. It is important that we get feedback about our service, so I appreciate that you took the time and effort to let us know about your experience and I will share that with our orthopaedic department clinicians and leadership. My name is Dr Jacinta Cover and I am Medical Co-Director for Surgical Services at Bunbury Hospital. If you would make contact so we can investigate further or to share more about your experience; please contact me directly. I can be reached by phone 97222726 or email Jacinta.cover@health.wa.gov.au.

Kind regards,

Jacinta Cover

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