"Pt Experience Staff"

About: Sydney / Sydney Eye Hospital / Emergency Department Sydney / Sydney Eye Hospital Emergency Department Sydney 2000

Posted by LRL Syd (as a service user), 2 weeks ago

Have an issue with my eye. Came in for expert eye care. 2-3 hr wait but that’s okay. Having the patient experience staff member in the ED waiting room is great. He greets everyone & is keeping an eye on everyone. If someone is outside, he calls them in when they are called to see a nurse/Dr. He is excellent in the way he conducts himself.

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Sydney and Sydney Eye Hospital

Submitted on 29/08/2025 at 1:07 PM

Published on Care Opinion Australia at 1:32 PM

Dear LRL Syd,
Thank you for sharing your experience. We are really pleased to hear that the presence of our Patient Experience staff member in the ED waiting room made a positive impact. It's wonderful to know he’s providing such attentive and respectful support to patients during their wait. We’ll be sure to pass on your kind words to him and the team. You feedback like others, helps us to continue to improve and deliver compassionate care.
Regards,
Natalie Maier
Director of Nursing and Support Services
Dr Pauline Rumma
Director of Clinical Services

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