"Hospital stay and surgery experience"

About: Sale Hospital / Surgery/Theatre

(as the patient),

I was admitted to Sale Hospital in Central Gippsland Health for surgery. The staff in the theatre were so caring and considerate. Particularly Joey, Heather, Josie, Tracy, Miffy and Felly. They all took the time to say hello and to give reassurance. Dr Refaat and his female registrar and Tony the anaesthetist and his registrar were also reassuring and took the time to discuss everything they were going to do. When I was admitted to the Surgical Ward I couldn't have been cared for any better. The unit manager Gary and his staff were so caring and again gave reassurance, explaining anything they were going to do. The ward nurses, Warren, Annie, Louise, 3 x Alanas, Denise, Deb, Grace, and Mark all provided excellent care during my stay. I was offered care coordination from Dee who was also very caring. The kitchen and cleaning staff are so pleasant and make you feel comfortable. My experience at CGH, regardless of having to have surgery, was one I won't forget. We are lucky in our community to have care of such a high standard.


Response from Denise McInnes, Director of Nursing & Clinical Support Services, Executive, Central Gippsland Health Service 2 years ago
Denise McInnes
Director of Nursing & Clinical Support Services, Executive,
Central Gippsland Health Service
Submitted on 05/03/2018 at 13:18
Published on Care Opinion at 13:42

picture of Denise McInnes

Dear Haybax

Thank you for taking the time and effort to provide such positive feedback to our health service. It's wonderful to hear.

Staff in our Operating Suite, Surgical Ward, kitchen and cleaning area will gain a real boost to hear that they have made such a positive difference to your stay with us.

I will make sure that I pass on your motivating feedback to both the individual staff and to everyone working in these areas.

Kind Regards
  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Update posted by limasq93 (the patient)

Thank you for your reply, Denise. I think it is important for the staff at CGH to have some positive feedback in regards to the care they provide to patients. I could not have been cared for any better by everyone involved in my care. I am pleased to know that the staff will have feedback from this letter. Thank you again for your response.

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