"In pain with no help in sight"

About: Dentists in the Moore Electoral District Royal Perth Hospital

(as the patient),

I have had ongoing issues with my teeth since I was a child. I have a cleft palate and have had to wear plates for as long as I can remember. In the last year I’ve had more than 10 teeth be removed, and I am in a lot of pain due to the movement of my teeth.

I have been attending a government dental clinic in Perth that have told me, despite the advice of numerous doctors I have seen over the years, that my teeth aren’t moving. They have also told me that moving forward I will not be able to receive government assistance for paying for the dentures required when I lose teeth, and I will have to pay for them myself. This is something I simply can’t afford to do, given the rate at which I am losing teeth.

I contacted Sir Charles Gairdner Hospital ENT Clinic, who I saw a number of years ago and who have my records, and they advised that I contact Royal Perth Hospital’s Maxillofacial Service for assistance. I did this to be told I need to get a referral, and then they will be able to see me.

I attended my GP and got the referral required. I sent this through to RPH and contacted them to ask if they had received it. They told me that it had not come through. After some time, I contacted them again to ask if it had come through, and this time it had, however they advised that I would not be able to see a specialist, despite having the referral. I questioned the staff I was speaking to as to why this was, and they would not give me a reason. They then hung up on me.

I am in excruciating pain and don’t know where to turn. It seems as though no one is willing to help.

Responses

Response from Aresh Anwar, Executive Director, Royal Perth Bentley Group 2 years ago
Aresh Anwar
Executive Director,
Royal Perth Bentley Group

I am a doctor and my job at Royal Perth and Bentley Hospitals is to help co-ordinate all the elements of the hospital to ensure patients get the best clinical outcomes and experience

Submitted on 23/05/2018 at 11:34
Published on Care Opinion at 11:43


picture of Aresh Anwar

Dear listencw74,

I apologise that you have been unable to have your concerns addressed and that your experience with our hospital has been so poor. There is no excuse for what you describe. Can I please ask that you make contact with me on 9224 2219 so that I can investigate further if an appointment has not been sent or better explanation provided.

With apologies

Dr Aresh Anwar

Executive Director

Royal Perth Bentley Group

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful