"Informing next of kin"

My mother fell and broke her femur in Esperance. She was taken by ambulance and admitted to Esperance Hospital. After x-rays she needed to be transferred to Perth for specialist orthopaedic management. My father was with her in Esperance and he eventually went home to wait news of her transfer time.

Early the next morning he’d tried to contact the hospital and there was no answer on several attempts. He went up to the hospital at about 6am to see if he could find out how his wife was going. The nurse in the ED said that she was unable to help him as she ‘couldn’t access the computer’. No attempt was offered or made to make a phone all to the ward on his behalf. My father returned home and continued to ring until someone eventually answered. He was then informed that my mother was flown out during the night. He was very upset to find out she had be flown out without even an attempted phone call to inform him.