"Wonderful care at Kalbarri Medical Centre"

About: Kalbarri Health Centre / Emergency Department

(as a parent/guardian),

My daughter had cut her leg on rocks at the beach and we took her straight to the emergency department as it was evident she probably required stitches. As soon as we arrived, she was taken in and seen by the most loveliest nurse named Helen. My daughter has anxiety and was quite hysterical and Helen was amazing at calming her down and explaining to her what was happening at every step. She was patient, reassuring, caring and absolutely wonderful managing my daughter's fears and also ours too! I can’t speak highly enough about the amazing care we were given which was largely due to Helen’s beautiful nature. I am very grateful for the wonderful service we received.


Response from Michele Young, Coordinator Executive Services, Executive Services, WACHS-Midwest 2 years ago
Michele Young
Coordinator Executive Services, Executive Services,
Submitted on 23/04/2018 at 20:09
Published on Care Opinion on 24/04/2018 at 10:22

picture of Michele Young

Dear cruxxn69

Thank you for taking the time to share your experience on Patient Opinion. I was sorry to read of your daughter's accident, as a parent myself I know how stressful it can be to see your child hurt and in pain. I am so pleased the team, particularly Helen, were able to provide the calm and reassurance your daughter needed to ease her anxiety and make her comfortable.

WA Country Health Service prides itself on providing high quality, professional and compassionate healthcare, and this was clearly reflected in your experience. I will take great pleasure in passing your lovely compliment on to the team at Kalbarri Health Centre with a special mention to Helen, I know the team will really appreciate your kind words and acknowledgement of the great work they do.

Thanks again for taking the time to write and I hope your daughter is well on the mend.

Best wishes


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