"Bad experience in the emergency department"

I had a very bad experience in Sydney Hospital Emergency Department. I waited here overnight, all other people came and left. I got my doctor's comment to go to the hospital 'asap' regarding serious eye issue! In my opinion even just common sense will tell you, it is a big issue! No one took care of me at all during 7 hours! It is called emergency! Interesting! What was worse was I felt so cold, and asked for one cup of hot water. They said no, hot water only for patients with medicine, not allowed for others, even patients without medicine. I am not sure if what happened to me was because my skin is not white. But if so, it would be the worst part of this case. Even after all that, I was still waiting, and from what I could see I was the only one in the waiting room for more than an hour. God bless me.