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Pathwest collection service

Posted By well frustrating

"Pathwest collection service"

About: PathWest Wembley Collection Centre

(as the patient),

No indication of wait time. The nurse on duty said, won't be long, 3 times over an hour period. There needs an over/under system. Over 15 minutes / under 15 minutes. Over 1/2 hour/ under 1/2 hour. I waited over an hour with no true update of time. If I had known early enough I could've gone and come again later.  

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Response from Tracy Dixon, A/General Manager, QEII Network, PathWest Laboratory Medicine WA 5 years ago
We are preparing to make a change
Tracy Dixon
A/General Manager, QEII Network,
PathWest Laboratory Medicine WA

Submitted on 20/06/2018 at 6:27 PM
Published on Care Opinion on 21/06/2018 at 9:16 AM

picture of Tracy Dixon

Dear well frustrating,

I am sorry to hear of your experience at one of our collection rooms. Although it is difficult to anticipate the length of time per collection, I do accept that some estimate of waiting time should be provided, and communicated to clients.

This is an area of improvement we are currently trying to attend to, especially in our single staff centres. I would appreciate it if you could contact our Specimen Collection Manager, Mrs Elaine Toogood on 6457 4514 to provide some specific details so that we can investigate further, with the intent of improving our overall customer service.

Kind regards,

Tracy Dixon

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