"It feels like the Care Factor is 0"

About: Perth Children's Hospital

(as a parent/guardian),

After hitting a brick wall with the relevant department I rang the PCH Social Work dept asking for help, as I was unable to find details for a patient liaison service. 

Received 2 callbacks from the social work front desk about who was going to call me - the right person to speak with. Apparently ASAP means something different at PCH because it's 10 days later and I have still not received that call. 

Add that to the other promises of a call from other staff from 2-3 weeks ago....

I did chase these calls up at first, but when you begin to see the people you are talking with don't seem to care - it's not their child, not their life in upheaval- you give up trying to communicate effectively & asking for help. 


Response from Victor Cheng, Executive Director, Operations, Child and Adolescent Health Service 2 years ago
Victor Cheng
Executive Director, Operations,
Child and Adolescent Health Service
Submitted on 18/07/2018 at 13:11
Published on Care Opinion at 13:55

picture of Victor Cheng

Dear purplejellie

Thanks for taking the time to post your feedback. I’m sorry that you’re having this experience at PCH.

I encourage you to contact the Child and Family Engagement Service on 6456 0032 or via CAHSFeedback@health.wa.gov.au and they will be able to assist you.

Best wishes

Dr Victor Cheng
Executive Director
Perth Children's Hospital | Mental Health | Community Health

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