"Outpatient service"

About: Perth Children's Hospital / Neuroscience and Neurology

(as a parent/guardian),

My child is an outpatient with neurology at Perth Children's Hospital where we get the 'privilege' of waiting 3 hours to see the Neurologist once every 6 months. I have concerns about my child's medication dose and adverse side effects and have phoned and left at least 10 voicemails with various people and am still, weeks later, yet to receive a callback. In my opinion, it's quite disgraceful how sick children are treated... or should I say left untreated!

Responses

Response from Victor Cheng, Executive Director, Operations, Child and Adolescent Health Service nearly 2 years ago
Victor Cheng
Executive Director, Operations,
Child and Adolescent Health Service
Submitted on 10/08/2018 at 13:57
Published on Care Opinion at 13:59


picture of Victor Cheng

Dear deltacd65

Thank you for your comments. I’m sorry that your experience in contacting the hospital has been less than optimal. We will feed this back to our services. I would like to make sure that your child gets the appropriate treatment and medications. Therefore, can I ask you to contact the Child and Family Engagement Service (CaFES) to provide specific patient details so that we can investigate your concerns further. Unfortunately, without knowing details about your child, such as their name and date of birth, we are not able to look into this further. I encourage you to contact CaFES on 6456 0032 or via CAHSFeedback@health.wa.gov.au so we can investigate this matter and ensure your concerns regarding your child’s medication are addressed.

Kind regards

Dr Victor Cheng
Executive Director
Perth Children's Hospital | Community Health | Mental Health

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