"Waiting time"

About: Busselton Health Campus / Emergency Department

(as a relative),

My parent and I sat in the waiting room waiting for 2.5 hours with people who have arrived later being served before us and all we needed was my parent's antibiotic bottle changed (takes less than 5 min to do).

Responses

Response from Daniel Anderson, Coordinator of Nursing and Midwifery, Busselton Hospital, WACHS - South West nearly 2 years ago
Daniel Anderson
Coordinator of Nursing and Midwifery, Busselton Hospital,
WACHS - South West
Submitted on 04/09/2018 at 10:19
Published on Care Opinion at 11:31


Dear Grrrrrrrrr,

Thank you for providing this feedback and I’m very sorry you weren’t satisfied with the service you and your family received at the Busselton Hospital emergency department.

We are keen to improve our processes and I would be very happy to speak with you to hear your experience and see if there is a better way for your family member to receive the support they need without the long waiting time.

If you would like to, please call me on 9753 6372.

Yours sincerely

Dan Anderson

Coordinator of Nursing and Midwifery

Busselton Hospital

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful