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"Lack of treatment given in ED"

About: Wonthaggi Hospital / Emergency Department

(as the patient),

I arrived at ED (emergency dept) at Wonthaggi Hospital with a painful  swollen red outer ear.  After a nurse  checked this out, she thought it would need antibiotics. I waited to see a doctor, who confirmed that it was swollen, but failed to treat it with anything.

The following day I returned, the ear was worse. After a 3 hour wait I was seen by another doctor who gave a thorough examination. I was handed a script, even though I told them the chemist closed 3 hours ago. A 60 kilometre round trip to Cowes Philip Island to a Priceline Pharmacy  that was open until 5.30pm and I finally got some antibiotics. In my opinion this is unacceptable, 48hrs before any treatment. I believe doctors need to know the closing times of Pharmacy's in Wonthaggi. 

I understand antibiotics are not handed out freely, but in this case it was very obvious that something was needed then and there.

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Responses

Response from Jan Child, CEO, Bass Coast Health 5 years ago
Jan Child
CEO,
Bass Coast Health
Submitted on 19/09/2018 at 8:59 PM
Published on Care Opinion on 20/09/2018 at 9:54 AM


picture of Jan Child

Dear noddy,

I am very sorry that you had a poor experience with our Emergency Department. I would be very keen to hear from you directly so that I can review your file and speak to the staff involved in your care. We appreciate all feedback and use it to identify opportunities for improvement. I would be very pleased if you might give me a call on my mobile - 0472846355 - so that I can follow up with the staff involved and do whatever we can to mitigate future poor experiences. I hope I hear from you.

Kind Regards, Jan

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