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"Complacency is there a place for this in our hospitals?"

About: Kalgoorlie Health Campus

(as the patient),

I recently had an overnight stay in Kalgoorlie Hospital  I was required to prep for a procedure next day. All good until I woke at 4am realising that I was supposed to have started my prep an hour earlier! I buzzed and when the Nurse came she said didn’t matter just do what I was supposed to and halve the time (1 hour instead of 2) no apology for not waking me! I then attempted to consume 2 litres in less than an hour which resulted in me vomiting and losing everything. Nurse just stated - oh forget about the rest, I’ll just tell them you were sick!

How important was this? Did the delay get documented? Did this Nurse have the patient's best interests in mind? I don’t know the answers to these questions, but my concern is how does this staff member treat other patients and is patient care being compromised by what I believe is this individuals complacency? 

Sad that this one staff members behaviour, overshadowed all of the other amazingly professional and caring staff on this ward. 

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Responses

Response from Geraldine Ennis, Regional Director, WACHS - Goldfields 5 years ago
Geraldine Ennis
Regional Director,
WACHS - Goldfields
Submitted on 13/12/2018 at 3:48 PM
Published on Care Opinion at 5:53 PM


picture of Geraldine Ennis

Dear virgojs65,

I sincerely appreciate you feeding back to the Hospital what occurred during your recent stay. What you are reporting would not be consistent with our expectations of patient care and will be followed-up to clarify what occurred and if necessary intervene so that it shouldn’t happen in the future.

We would like the opportunity to discuss this further with you, could you please contact David Bowdidge, Operations Manager at Kalgoorlie Hospital on 9080 5801.

Thank you for identifying that this was an isolated experience and for your very positive appreciation of the ward staff in general.

Kind regards

Geraldine M Ennis PSM

Regional Director

WACHS Goldfields

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