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Care Opinion

Perth Children’s Hospital

Posted By octobertx54

"Perth Children’s Hospital"

About: Perth Children's Hospital

(as the patient),

My child was admitted with an anaphylactic reaction. The staff was amazing. Could not ask for better.

However, food services has tarnished a stellar visit. Having allergies I am understanding of the need for policy and procedure. However, when you watch the nursing staff spend over an hour and 20 minutes trying to ensure procedure is met, watching them grapple with a less then useful electronic system and having to juggle patient care with procedural requirement, you can’t but observe the palpable frustration. 

Specifically overhearing a phone call to the food services supervisor only to hear the final response being - it’s 6.02 and we can’t provide a meal. 

Food is an essential service in healthcare and observing this system highlighted that some serious improvement is required. 

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Responses

Response from Victor Cheng, Executive Director, Operations, Child and Adolescent Health Service 5 years ago
Victor Cheng
Executive Director, Operations,
Child and Adolescent Health Service

Submitted on 10/12/2018 at 6:47 PM
Published on Care Opinion on 11/12/2018 at 10:34 AM

picture of Victor Cheng

Dear octobertx54

Thank you for taking the time to share your recent experience at Perth Children’s Hospital. We are very proud of our staff and I am delighted that your experience was positive in this regard, particularly at what must have been an incredibly stressful time for you.

In relation to the issues you have raised around the food service, I am very sorry that this occurred. Please be assured your feedback has been taken on board and we will review our processes to endeavour to simplify this process for everyone involved.

Please accept my best wishes for your child and my compliments of the season to your family.

Kind regards

Dr Victor Cheng
Executive Director
Perth Children's Hospital | Mental Health | Community Health

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Response from Karen Banks, Nurse Educator, Child and Adolescent Health Service - WA 5 years ago
Karen Banks
Nurse Educator,
Child and Adolescent Health Service - WA

Submitted on 21/12/2018 at 11:18 AM
Published on Care Opinion at 11:20 AM

Dear octobertx54

Following on from Dr Cheng’s comments, we are keen to learn more from your experience so that we can incorporate that into our attempts to continuously improve the services we provide. We would like to invite you to come and meet with us and share your experience. To arrange a time that is convenient for you to come in please contact the Executive Director of Nursing, Katie McKenzie, on 6456 4568. We look forward to hearing from you and working together to resolve your concern.

Kind regards

Karen Banks
Office of the Executive Director
Perth Children’s Hospital | Mental Health | Community Health

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