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"Casualty"

About: St John of God Midland Hospital / Emergency Department

(as the patient),

On the advice of my GP I went onto the government website https://healthywa.wa.gov.au/ED-activity-now to check the waiting times at all the casualties around Perth & Midland came up the fastest. On a positive note, yes I was seen within 30 minutes, however was bitterly disappointed with their care. I had a foot the size of a soccer ball, clearly infected, cellulitis, unresponsive to antibiotics & in desperate need of surgery. I was told by the RMO (Resident Medical Officer) that they had no plastic or orthopedic surgeons there & that I'd have to go to Charlies (Sir Charles Gairdner Hospital) outpatients.

Ten days & pain scores of nine later, I went to Charlies who took one look at it & immediately admitted me for emergency surgery & high dose IV antibiotics. I think this is incredibly shameful and I believe I could have got septicemia & died. In my opinion, Midland not to have either plastic or especially orthopedic surgeons is simply ridiculous & I think they shouldn't bother having a casualty if they can't adequately treat their patients.

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Responses

Response from St John of God Midland Public and Prive Hospitals 5 years ago
St John of God Midland Public and Prive Hospitals
Submitted on 31/12/2018 at 3:16 PM
Published on Care Opinion on 2/01/2019 at 9:30 AM


Dear capricornusmr58

Thank you for your email regarding your experience at Emergency Department (ED) at St John of God Midland Public Hospital (SJGMPH).

Although l am pleased to learn that you were reviewed in a timely manner at your presentation, I am concerned that you were disappointed with the care provided.

I was sorry to learn of your pain and discomfort and your need to be admitted to Sir Charles Gairdner Hospital (SCGH) for further care.

To allow us to fully investigate the issues raised in your email, l would ask that you contact our Consumer Liaison Manager on 9462 4901 and provide further details regarding your presentation.

Feedback such as yours is very important to us and may lead to improvements in the service we provide. I look forward to hearing from you and l wish you well with your ongoing recovery.

Kind regards

Janet Jones

Director of Nursing, Midwifery and Clinical Governance

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