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"Emergency Care"

About: Sale Hospital / Emergency Department

(as a parent/guardian),

My child was recently taken to the Emergency Department at CGH (Central Gippsland Health) by ambulance with a suspected spinal injury. On arrival my child was taken immediately to a cubicle and was assessed by the Surgical Registrar who was waiting for us to arrive.

The nursing staff, Jill, Sue & Jessica were amazing. As was the hospital co-ordinator Leanne. They provided reassurance and support to my child and myself at a very stressful time.

Within 1.5 hours we were transferred down to RCH (Royal Children's Hospital) by ambulance for further assessment by a speciality team. I cannot thank the nursing staff and medical team enough for the swift assessment and quick referral to a tertiary centre where we were able to be assessed further.

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Responses

Response from Paul Head, Director Aged & Ambulatory Care, Central Gippsland Health 5 years ago
Paul Head
Director Aged & Ambulatory Care,
Central Gippsland Health
Submitted on 7/01/2019 at 5:12 PM
Published on Care Opinion at 5:35 PM


picture of Paul Head

Dear Bouncing with Joy,

Firstly, thank you for taking the time to share your story with us.

My name is Paul and I am the Executive Manager of the Emergency Department at Sale Hospital.

I am glad to hear we could facilitate such a rapid transfer to tertiary care for your child. I hope this unfortunate event turned out ok in the end.

Despite such a frightening experience, it's good to know that your short time with us has positively impacted your family.

As a health service, our goal is to provide a positive experience to all our patients

I will be sure to pass on your feedback to Jill, Sue, Jessica and the ED team, as I am certain your story will be hugely rewarding for the staff.

Should you wish to discuss your experience in more detail, I would be happy for you to contact me on paul.head@cghs.com.au or by phone on 51438701.

Kind Regards

Paul

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