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Parent's care

Posted By Quacka

"Parent's care"

About: Peter James Centre

(as a relative),

Mum was yelled at after knocking over a glass of water, made to feel useless. In my opinion, this is disgusting treatment. Mum broke down in tears.  The facility is old and run down.

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Responses

Response from David Plunkett, Chief Executive, Eastern Health 5 years ago
David Plunkett
Chief Executive,
Eastern Health

Submitted on 7/01/2019 at 6:20 PM
Published on Care Opinion on 8/01/2019 at 10:42 AM

picture of David Plunkett

Dear Quacka

Thank you for taking the time to share the experience your mother has had at the Peter James Centre. I would firstly like to apologise this experience has been a poor one and ask if you would like to make contact with me so I can make sure this is followed up.

You can contact me directly via either calling 9895 3259 or email david.plunkett@easternhealth.org.au. I can assure you your feedback and doing something about this experience is incredibly important to me and the leadership team at Eastern Health do take your comments very seriously.

Many thanks again Quacka and I hope to hear from you soon.

Kind regards

David

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