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"My son"

About: Sale Hospital / Emergency Department

(as a parent/guardian),

I came into the Emergency Department a number of weeks ago with my son who has had a long term problem with with drug addiction. I won't name us. My son had decided to give up all narcotics and other drugs. He came home and we are helping him through the process. I brought him in when he was ill from stopping drugs and he was sick with belly pain and vomiting. He lost so much weight. We thought he was going to die. I want to thank the staff especially Dr Nilanthi and the nurse Stephan who both looked after us. It was a difficult night for us. He was unwell and in a lot of pain. She was so beautiful to him as were the nurses and all the staff.  I could see the love and concern in their eyes...we wanted to bring in some choccies, but she had gone. My son rarely talks to strangers. He loved her so much. Please convey our thanks and I am grateful to have found this feedback site. We hear mixed things about your ED. But we love you for your kindness to us. Thank you for your kindness to my son. He is alive today and will have his own orchard. Thank you. 

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Responses

Response from Paul Head, Director Aged & Ambulatory Care, Central Gippsland Health 5 years ago
Paul Head
Director Aged & Ambulatory Care,
Central Gippsland Health
Submitted on 14/01/2019 at 2:52 PM
Published on Care Opinion at 2:59 PM


picture of Paul Head

Dear Patient Dad,

My name is Paul and I am the Acting Executive Manager for the ED at Central Gippsland Health.

I sincerely appreciate you taking the time to provide us with your story regarding your experience in our ED.

I am pleased that you received the care you and your son required in what must have been a stressful time for you both. Furthermore, I am so happy that you felt the staff's genuine concern and compassion for your son.

Our ED staff undertake extremely difficult and important work. I appreciate that feedback is not always positive, however we are determined to learn from our mistakes. Given this, your kind words will be very rewarding to the team.

I will pass on your feedback to the staff as I'm sure they will be happy to hear that they had such a positive impact during your stay with us.

Should you wish to discuss your story in more detail, I would be more than happy to talk further with you. You can contact me on 51438701 or via email paul.head@cghs.com.au


Kind Regards
Paul
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