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Care Opinion

Lack of Communication

Posted By Relative Concerns 18

"Lack of Communication"

About: St John of God Midland Hospital / Emergency Department

(as a relative),

I called an ambulance for my Nanna, as she was feeling suicidal, she got brought into Midland ED. I went there initially, the volunteers were helpful and the nursing staff seemed genuinely concerned for me and my Nanna. She was under the influence of alcohol at the time, so she could not be properly assessed. As I was emotionally drained from the day I took that opportunity to go home and have a rest myself. I was told by the nursing staff that may Nanna would not be allowed to go home until she was sober and properly assessed. I asked that I be phoned when she had been assessed & /or if she was to be discharged. I phoned this morning to check on her and she had been discharged the night before at about 9pm, no one had informed me. I had called an ambulance because she was suicidal and no family members were informed that she had gone home - I think this is very disappointing. I was never asked for collateral history, in fact the doctors pretty much ignored me when speaking with my Nanna. Her case has been multi-factorial and there were things they needed to know that she would not have been forthcoming in saying. I have been through the GP previously and it was on their advice that I called the ambulance, because the GP said she needed to be assessed. I feel let down by the system. A simple phone call to me (her next of kin) to discuss this matter prior to her discharge would have gone a long way.  

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Responses

Response from St John of God Midland Public and Prive Hospitals 5 years ago
St John of God Midland Public and Prive Hospitals

Submitted on 21/01/2019 at 3:46 PM
Published on Care Opinion at 4:34 PM

Dear Relative Concerns 18

Thank you for providing the feedback about your Nanna’s recent visit to Emergency Department (ED) at St John of God Midland Public Hospital.

I was disappointed to learn of the concern this experience has caused and we would like the opportunity to look into the circumstances of your Nanna’s visit to our hospital.

Please be assured that we will complete a thorough investigation and provide you with a response addressing your concerns. This will also provide us with the opportunity to review our communication pathways in ED and identify any areas where improvement is needed.

To do this, we will need further information from you and would appreciate you contacting the Consumer Liaison Coordinator on 9462 4901 to discuss this matter further.

Your feedback is important to us and we look forward to hearing from you.

Thanks and kind regards

Janet Jones

Director of Nursing, Midwifery and Clinical Governance

St John of God Midland Public and Private Hospitals

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Response from Janet Jones, Director of Nursing, Midwifery and Clinical Governance, St John of God - Midland 5 years ago
Janet Jones
Director of Nursing, Midwifery and Clinical Governance,
St John of God - Midland

Submitted on 24/01/2019 at 11:46 AM
Published on Care Opinion at 11:50 AM

Hello Relative Concerns 18

Thank you for contacting us and providing your Nanna’s details as requested. This information will enable us to complete a full investigation into your Nanna’s recent visit to our hospital. As we discussed, we will need to ring your Nanna and get her consent to look into this matter, and as agreed we will contact you with further information.

Thank you once again for giving our hospital the opportunity to look into this matter.

Kind regards

Janet Jones

Director of Nursing, Midwifery and Clinical Governance

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