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Care Opinion

Inappropriate wait time

Posted By authenticpg53

"Inappropriate wait time"

About: Maroondah Hospital / Emergency Department

(as a carer),

My husband presented to Maroondah ED recently with sudden onset of blurred/reduced vision in one eye. After a five hour wait he had an ultrasound on his eye and was told to present to the Eye and Ear Hospital for a potentially torn retina...a serious eye emergency that could cause blindness. I used to work as a nurse in ED and I know that anyone who presents with sudden distorted vision should be a Category 2 and seen within ten minutes. I am not sure where the nursing staff are getting their training from, but his five hour wait could now lead to blindness. Disgraceful.

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Responses

Response from David Plunkett, Chief Executive, Eastern Health 5 years ago
David Plunkett
Chief Executive,
Eastern Health

Submitted on 23/01/2019 at 10:48 AM
Published on Care Opinion at 10:48 AM

picture of David Plunkett

Dear authenticpg53

Thank you again for sharing your experience when in your husband attended the Emergency Department at Maroondah Hospital. I would like to apologise for the time he waited to be seen.

I believe the right thing to do would be to undertake an investigation regarding the triage category allocation and also the time spent waiting. In order to progress, could I please ask if you (or your husband) make contact with the Patient Relations Advisors in the Eastern Health Centre for Patient Experience privately either via email at feedback@easternhealth.org.au or through calling 1800 EASTERN.

Should you wish not to make contact I completely understand but hope we hear from you.

Thank you again

Kind regards

David

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