"The food and cleanliness"

About: Life Care Reynella Lodge

(as a friend),

I have viewed the food that is given to the residence for over 12 months and I will say that I believe it is inferior and should not be called a meal. Some residence receive their food cold. I am not sure how they think this is nutritional and of value to the residence. In my opinion, with the amount of profit made by these companies I feel it is disgusting. I also note that the rooms do not get cleaned on a regular basis and the floors are left covered with food and dirt for weeks. The bathroom sinks are left in the same condition. I noticed that they seem to be extra careful this week as they are keeping things cleaner.


Response from Andrew Harvey, Manager, Marketing & Communications, Life Care 15 months ago
Andrew Harvey
Manager, Marketing & Communications,
Life Care
Submitted on 18/02/2019 at 10:48
Published on Care Opinion at 11:01

Dear volanshb58

Thank you for providing your feedback, and we are sorry that this was your experience. We serve all hot food in Bain Maries at Reynella Lodge, to give people choice in what they eat, but also to ensure that food is always hot. As such, we would greatly appreciate further discussion with you to understand where you observed people receiving cold food.

We take all feedback seriously and will look into your concerns. To assist us with this, we invite you to email us with your contact details as we would value further discussion about your observations and experiences.

Life Care is a not for profit service that prides itself on delivering a high standard of care and services. We regularly seek feedback from our residents at Reynella Lodge and their families in relation to food quality and other services. This feedback is typically very positive. Once again thank you for your feedback.

Kind regards

Andrew Harvey

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