"Appalling treatment with attempted suicide"

About: Maroondah Hospital / Mental Health Triage

(as the patient),

I have attended this institution on more than three occasions for suicide attempts. I believe your approach is clumsy and ill-considered. After being required to retell my story multiple times to many individuals, a re-traumatising experience each time, I had to escape what seemed to me, in my fragile state, to be serious bullying and harassment. My priority became to leave and throw myself under a bus. It seemed my desperation for help was regarded as ‘attention seeking' and not taken seriously. It seems for Maroondah, mental health is a low priority and your priority is to make people leave. My experience at PAPU (Psychiatric Assessment and Planning Unit) by the psychiatrist, I believe was that she failed and was not able to recognise my condition, (I am a disabled pensioner with bipolar). I felt she also bullied me to make me leave. A truly appalling individual who, in my opinion, is not fit to work in her profession. I will be writing a formal complaint to the Minister of Victorian Mental Health - The Hon Martin Foley MP. This will include dates, times and what was said. Funding for this health institution must be reconsidered and redirected to where it serves some useful purpose. I don’t expect a response as I feel that mental health is not on your radar as an issue worth your consideration. I will not attend this hospital as I believe to do so is not a safe option. 


Response from David Plunkett, Chief Executive, Eastern Health 16 months ago
David Plunkett
Chief Executive,
Eastern Health
Submitted on 18/02/2019 at 10:45
Published on Care Opinion at 10:49

picture of David Plunkett

Dear Seriously endangered,

Thank you so much for taking the time to share feedback on your experience with the Mental Health service at Maroondah Hospital. I am sorry we were not able to deliver the service to your expectations.

We take our responsibilities to provide the best possible mental health service very seriously and I would like to assure you that your feedback is equally as important. To that end, in order for us to review your care and experience in more detail, I would welcome you making contact privately with our Patient Relations Advisors in the Eastern Health Centre for Patient Experience either by calling 1800 EASTERN or by emailing them at feedback@easternhealth.org.au

Thank you again and my apologies your experience was not as positive as it could be. I hope we hear from you soon.

Kind regards


  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Update posted by Seriously endangered (the patient)

Thank you for your response.

I cannot take this up as my health is not strong enough.