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"Disappointed"

About: Blacktown Hospital

(as the patient),

I was admitted in Blacktown Hospital late last year for my baby’s birth. I was presented to the birth unit after the water broke. In birth unit, labour pains were induced to me at around 8am. I delivered my baby at 6: 30 pm on same day. The delivery was completely normal, but with third degree perineal tear. What I believed is that this occurred only due to the negligence of staff members. I remember that there was not any registrar present in the birth unit at the time of delivery. Only paediatrician was there for baby. A young nurse with student nurse conducted the delivery. I felt there was a lack of proper management as I believe this tear could be prevented with episiotomy. I’m having a lot of complications due to this tear. I asked the doctors who were visiting me during post natal care, but they didn’t provided me satisfactory answer. I was completely disappointed. In my opinion, this could have been prevented with right decision at right time. I wanted to have painkiller to ease the labour pains, but my nurse was too busy and she didn’t come to my birth unit, even student nurse asked her to come several times. It was very disappointing and I am still in shock and that I believe they didn’t take right decision at right time and absence of any registrar still pinches me.

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Responses

Response from Care Opinion Australia 5 years ago
Submitted on 7/03/2019 at 3:58 PM
Published on Care Opinion at 3:58 PM


Thank you for your enquiry. Blacktown Hospital values feedback on areas of service where improvements can be made and there are a number of ways to lodge a formal complaint with us.

You can post your feedback on the WSLHD website at: http://wslhdold.staging.elcomcms.com/Contact-Us or send an email to WSLHD-BMDHEXEC@health.nsw.gov.au or lodge a complaint in writing.

Once details of your complaint are received, we will bring them to the attention of senior personnel for investigation and comment. We will provide you with a response as quickly as possible, however a formal response may take up to 35 days from the time of receipt, particularly if it is complex in nature.

You are also able to contact the Health Care Complaints Commission. The HCCC is an independent agency that receives and assesses complaints about healthcare practitioners and healthcare services. The HCCC can be contacted by telephone on 9219 7444 or via their website www.hccc.nsw.gov.au.

Thank you again for the opportunity to address your concerns.

Yours sincerely

Melissa Kerrigan

Clinical Governance Support Coordinator, Office of the General Manager Blacktown and Mount Druitt hospitals

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