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Excellent, compassionate, friendly care at Northam

Posted By Appreciative nephew

"Excellent, compassionate, friendly care at Northam"

About: Northam Health Service / Emergency Department

(as a relative),

My uncle was feeling really crook and well out of sorts after a long trip. He was unable to see a GP and had no option but to go to the Northam Hospital Emergency Department for help. The nursing staff Kim and Vicki, Doctor Paddy and Sharmaine the Liaison Officer were incredibly caring, compassionate, thoughtful and attentive. They provided my uncle with excellent, professional service and really allayed his concerns. He was able to leave the hospital knowing that he was ok. Thank you to all.

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Responses

Response from Carolynne Ryan, Care Opinion Coordinator, WACHS - Wheatbelt 5 years ago
Carolynne Ryan
Care Opinion Coordinator,
WACHS - Wheatbelt

Submitted on 28/02/2019 at 4:17 PM
Published on Care Opinion at 4:25 PM

Dear Appreciative nephew

Thank you for taking the time to share your kind words about Kim, Vicki, Doctor Paddy and Sharmaine.

It is pleasing to hear your uncle received such excellent caring and compassionate service, with the staff ensuing his concerns were alleviated.

The Northam Health Service team are always striving to provide the highest quality patient centred care and it is lovely for our staff to receive recognition for the hard work and care they provide.

I will pass on your kind appreciation to Kim, Vicki, Doctor Paddy and Sharmaine.

Thank you again for taking the time to share your story and hope your uncle is recovering well.

Kind regards

Carolynne

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Update posted by Appreciative nephew (a relative)

Thank you for your prompt response Carolynne. The hospital contacted my uncle after he was discharged and invited him for further follow up the next morning. Their continuing diligence and willingness to support and follow him up to check on his well-being was incredible. They connected him to a local GP, where he has been able to get his scripts refilled. After a day of rest and excellent care from a great hospital team, he is able to continue on his journey.

Thank you again.

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