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My mum

Posted By runningkk93

"My mum"

About: Blacktown Hospital Norwest Private Hospital

(as a parent/guardian),

My mum was admitted at Norwest Private Hospital, she was told she had pneumonia by a specialist. She was sent home after two weeks. She was still very sick, she was told to take the antibiotics. After 4 days she was rushed to Blacktown Hospital. After being moved through the hospital from ward to ward for a month, she was diagnosed with lung cancer, so the specialist at Norwest diagnosed my mum wrong.

I believe if this was detected and diagnosed straight away my mum wouldn't be dying right now. The ward mum is in has very little nurses, where I feel there should be a lot more care. My mum was struggling for breath and not a nurse in site. Had to run to other desk to get help. I am disgusted on how all this has happened.  

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Responses

Response from Sue Palmer, Client Liaison Officer, Care Opinion Australia 5 years ago
Sue Palmer
Client Liaison Officer,
Care Opinion Australia

Submitted on 7/03/2019 at 1:08 PM
Published on Care Opinion at 1:08 PM

Thank you for your enquiry. Blacktown Hospital values feedback on areas of service where improvements can be made and there are a number of ways to lodge a formal complaint with us.

You can post your feedback on the WSLHD website at: http://wslhdold.staging.elcomcms.com/Contact-Us or send an email to WSLHD-BMDHEXEC@health.nsw.gov.au or lodge a complaint in writing.

Once details of your complaint are received, we will bring them to the attention of senior personnel for investigation and comment. We will provide you with a response as quickly as possible, however a formal response may take up to 35 days from the time of receipt, particularly if it is complex in nature.

You are also able to contact the Health Care Complaints Commission. The HCCC is an independent agency that receives and assesses complaints about healthcare practitioners and healthcare services. The HCCC can be contacted by telephone on 9219 7444 or via their website www.hccc.nsw.gov.au.

Thank you again for the opportunity to address your concerns.

Yours sincerely

Melissa Kerrigan

Clinical Governance Support Coordinator, Office of the General Manager Blacktown and Mount Druitt hospitals

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