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"Experience at Maroondah Hospital"

About: Maroondah Hospital / Emergency Department

(as the patient),

Recently I attended the Maroondah ED and instantly I was admitted to Maroondah Hospital following certain medical tests conducted. In ED I was examined by Dr Rebecca. I was suffering from abdominal pain and fever. She was very thorough, caring and very professional in her demeanor. I knew I was in good hands. She treated my wife with total respect.

I was transferred to Ward 3 East. Nursing staff were very caring. I was given antibiotics intravenously. Around 2300hrs a sharp pain took hold. Immediately a nurse (wish I grabbed her name) came in and took care of the situation. Doctor attended shortly after and pain killers were administered. This nurse was very passionate, caring and helpful in managing the pain. I had surgery the next day following a burst appendix.

While convalescing in Ward 3 East, 2 names come to mind, Lara and Jeremy, who made sure that I was comfortable and cared for. Other staff members were extremely helpful and caring. 

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Responses

Response from David Plunkett, Chief Executive, Eastern Health 5 years ago
David Plunkett
Chief Executive,
Eastern Health
Submitted on 20/03/2019 at 9:02 PM
Published on Care Opinion on 21/03/2019 at 10:08 AM


picture of David Plunkett

Dear Aries

Thank you so much for sharing comments regarding your recent experience at Maroondah Hospital. This must have been a very challenging time for you and your wife and I was so pleased to read that staff both in the Emergency Department and ward 3 East displayed the Eastern Health values of Patients First, Kindness, Respect, Excellence, Agility and Humility.

It will give me great pleasure to share your feedback not only with Dr Rebecca, Lara and Jeremy but also their managers so all staff involved in your care see first hand the positive impact they had on both your care and experience.

I trust you are recovering well and wish you the very best of health.

Kind regards

David

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