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"Inaccuracies in paperwork related to recent ED presentation"

About: Wonthaggi Hospital / Emergency Department

(as the patient),

I arrived at ED via ambulance following an episode of swelling of my soft palate, this is the second time this has happened. I was treated with respect and dignity in the ED and short stay unit.

I had a GP appointment the day after my ED presentation. As a health professional I checked my discharge summary to ensure my GP would have all relevant information. I noticed 2 errors: 

- As well as suggesting that GP follow up pathology results, which was correct, it also suggested that there be further neurological investigations - I did not have any neurological symptoms during my ED presentation.

- Medication section of discharge summary the word nil was written. I knew I had been given 1 tablet and IV medication via a syringe driver during my ED admission; I specifically remembered the syringe driver, as I had to hold it at one stage and the attending doctor removed it from the IV cannula, once dose the does was administered, to take my blood tests. 

I phoned the hospital to clarify the medication I was given and the dose. I was told that I was in error about the IV medication and that I had been given 2 oral medications - loratadine and dexamethasone - I asked, What doses? The reply was ,The usual dose. I found this response unsatisfactory.

The following day I phoned Bass Coast Health medical records and asked that all paperwork relating to my recent ED presentation be faxed to my GP. This was done in a timely fashion and my GP had received the information prior to my appointment.

My GP asked if I had any neurological symptoms - No.

My GP checked the medication chart - it listed the P/O (oral) loratadine and  P/O (oral) dexamethasone 8mg in 2mL (indicating it was an injectable medication - either IV or IMI) the chart also documented an IV flush, again suggesting medication given was IV rather than intramuscular injection (IMI) or P/O. My GP stated he had no doubt that I had been given IV dexamethasone due to my recollection of events and the anomaly in the medication chart i.e. dosage expressed in mg/mL and IV flush given.

As my condition is still under investigation it is vitally important that all documentation relating to my symptoms and my treatment is accurate.

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Responses

Response from Jan Child, CEO, Bass Coast Health 5 years ago
Jan Child
CEO,
Bass Coast Health
Submitted on 28/03/2019 at 4:26 PM
Published on Care Opinion at 5:53 PM


picture of Jan Child

Dear sculptorqs95

Thank you for your feedback. I apologise for these inaccuracies - I would be pleased to talk with you to understand who you spoke to and to make sure we prevent this from happening to others. I wonder if you would mind calling me on my mobile (0472846355) so that I can get more details.

I hope that your recovery is progressing well.

Kind Regards, Jan

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Response from Jan Child, CEO, Bass Coast Health 5 years ago
Jan Child
CEO,
Bass Coast Health
Submitted on 26/04/2019 at 7:31 AM
Published on Care Opinion at 9:14 AM


picture of Jan Child

Dear sculptorqs95,

Thank you for speaking with us. I know that our staff have been investigating your issues and that a letter is being sent to you to outline the feedback of our investigation. I would just like to take this opportunity to say thank you for taking the time to help us improve what we do.

All the best, Jan.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Update posted by sculptorqs95 (the patient)

Dear Jan,

Thank you for investigating my complaint.

I look forward to receiving letter regarding results of investigation.

Kind regards

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