My dad's cataract surgery

(as a relative),

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About: Sydney / Sydney Eye Hospital / 1 East (Ophthalmology)

My dad just had a cataract surgery recently. I feel all of my family was very well cared during this surgery. My mum and myself accompanied my dad with his surgery.

Firstly, an interpreter was provided, and clearly translated the information. This made my dad feel less nervous. 

Secondly, the nurse and all hospital staff were checking the information of my dad again and again to make sure everything is correct. 

Thirdly, a blanket were prepared for my dad before the surgery. So cosy.

Fourthly, all the staffs were very patient and respectful to answer all the questions that I asked, even some of the questions I have asked before, which made my mum and myself feel very well cared.

Fifthly, after the surgery, the nurse provided the lunch and even the warm water to my dad, which made my dad feel very comfortable, since he usually drinks warm water.

The surgery was one hour delay. However, even it was delayed, I did not feel worried, since I believed my dad would be very well cared by all staff in Sydney Eye Hospital. 

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Response from Jennie Barry, General Manager, Prince of Wales/Sydney/Sydney Eye Hospital

Dear limacy86

Thank you for taking the time to feedback about your father's experience for cataract surgery. It is lovely to hear you and your family had a very positive experience. The staff strive to ensure all the patients are treated with respect, dignity and compassion. It is often the little things (like the warm water) that makes a difference to how you feel.

I will make sure the staff receive your feedback.

All the best for your father's recovery.

Kind regards

Jennie

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