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Prompt and appropriate treatment

Posted By Angioplasty

"Prompt and appropriate treatment"

About: Fiona Stanley Hospital / Cardiology, CCU and Ward 4D Margaret River Hospital / Emergency Department

(as the patient),

Presented with chest pain to Margaret River Hospital (MRDH) one morning recently with a past history of  Ischemic Heart Disease (IHD) requiring stenting. Later that day I was in Coronary Care Unit (CCU) at Fiona Stanley Hospital (FSH) in a stable condition. Angioplasty the following day and home 2 days later.

The care at Margaret River Hospital was exemplary. The care at FSH would have been exemplary had I not been, in my opinion, coerced into changing my admission status from public to private.

I am though, extremely grateful to HDWA. Thank you so much.

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Responses

Response from Neil Doverty, Executive Director Fiona Stanley and Fremantle Hospitals Group, South Metropolitan Health Service 4 years ago
Neil Doverty
Executive Director Fiona Stanley and Fremantle Hospitals Group,
South Metropolitan Health Service

Submitted on 17/05/2019 at 3:40 PM
Published on Care Opinion at 3:55 PM

picture of Neil Doverty

Dear Angioplasty,

Thank you for your kind comments regarding the care you received whilst in Margaret River and Fiona Stanley Hospitals.

At Fiona Stanley Hospital we do routinely ask if patients would like to use their private health insurance whilst in a public hospital, however I do not expect that this be offered in a way whereby you feel pressured or coerced. I apologise that this was how you were made to feel. The team have taken your feedback on board.

If you would like to contact us regarding your specific circumstances to allow us to explore further, you can contact us on 6152 4013.

I was pleased to hear that otherwise the care you received at FSH was exemplary. I have passed your comments on to the Coronary Care team who were glad to receive your feedback.

Kind regards

Neil Doverty

Executive Director

Fiona Stanley Fremantle Hospital Group

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Response from Sandy Znidarsich, Clinical Nurse Manager, MARGARET RIVER HOSPITAL, WACHS South West 4 years ago
Sandy Znidarsich
Clinical Nurse Manager, MARGARET RIVER HOSPITAL,
WACHS South West

Submitted on 21/05/2019 at 10:37 AM
Published on Care Opinion at 10:44 AM

Dear Angioplasty,

Thank you for taking the time to post your recent experience at the Margaret River Hospital Emergency Department as we really appreciate feedback.

The team work very hard to deliver this level of care.

I have passed your comments on to the ED team.

We strive to treat all of our patients with care and professionalism.

I am glad to see that this is happening.

Yours sincerely

Sandy Znidarsich

Acting Clinical Nurse Manager

Margaret River Hospital

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