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"Recognition of outstanding contribution from staff during palliative care"

About: Moorabbin Hospital Wonthaggi Hospital / Armitage House

(as the patient),

My most recent stay in Wonthaggi Hospital, my fourth in just over four months this year, came as a result of the need for palliative care pain management. 

The terminal oesophageal cancer diagnosis was only made two months ago and since that time I have had three weeks at Moorabbin Hospital, three stays in Wonthaggi, each almost a week, and ten days in palliative care at Armitage House. 

The confrontation of this diagnosis has been extremely hard to come to terms with and last week I realised just how the support and encouragement of the staff at Bass Coast Health, the hospital, Armitage House and the palliative care team is so important to this community but goes largely unnoticed and unheralded, except for this directly involved. 

While I was in the hospital last week, I received a thank you card, from an unknown reader of my community magazine, and reading it, looking around I saw immediately the need for more people to tell service providers, like Bass Coast Health, what we think they do right, not just what we see as not being done. 

This is my chance to say thank you for your outstanding contribution. 

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Responses

Response from Jan Child, CEO, Bass Coast Health 4 years ago
Jan Child
CEO,
Bass Coast Health
Submitted on 17/05/2019 at 12:26 PM
Published on Care Opinion at 12:40 PM


picture of Jan Child

Dear sculptorkb36,

Thank you so much for taking the time to provide this lovely feedback. I am very touched by your words, particularly given they come to us at such a difficult time for you.

I can't think of anything more confronting than being told you have a terminal illness, particularly when life is so rich with your wonderful family and when you have had such extraordinary involvement as a leader in your local community. Your courage at this time is simply awesome.

It is a privileged role that we have to share this journey with you in the most supportive and respectful way - please don't hesitate to let us know if we can make this journey easier for you in any way.

I truly believe that staff at BCH are special - they come to work to do the very best they can to serve their local community and I know that they will be very touched to read your post.

Thank you!

Jan

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