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"Poor treatment when booking PATS flight"

About: Patient Assisted Travel Scheme - WACHS Kimberley

(as the patient),

Due to, what I feel is, a lack of competence, I was forced to cancel surgery in Perth and made to see a visiting specialist in Broome who then referred me back to the original surgeon. The consequences are that I now have to wait until late June to have surgery and that has left me in constant pain and it has had an effect on my ability to work resulting in loss of income. The visiting surgeon in Broome was also critical of the inability of PATS to be effective in this process.  

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Responses

Response from Kelly McCormick, A/Business Manager, Broome Hospital, WA Country Health Service Kimberley 4 years ago
Kelly McCormick
A/Business Manager, Broome Hospital,
WA Country Health Service Kimberley

Looks after the business side of running the hospital

Submitted on 28/05/2019 at 11:20 AM
Published on Care Opinion at 11:22 AM


Dear avocetgb58

This sounds like a distressing situation for you and I am truly sorry that your operation has been delayed continuing your pain and discomfort.

I would really like to speak with you to see how we might have improved on this experience and to discuss your particular situation.

If you could call me on (08) 9194 2856 I would very much appreciate it.

Sincerely

Kelly

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