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"Very grateful for wonderful service at Sydney Eye Hospital"

About: Sydney / Sydney Eye Hospital

(as the patient),

Went in for an oculoplastic surgery recently. Went straight through to admission and everything went fabulous. The staff gave me quick attention and told me all the information I needed. There was one lovely nurse, Melody, who dealt with me immediately and she deserves great praise. She was efficient with asking me questions about my care. I then went into theatre around in the afternoon and came back out an hour later. The recovery staff were also excellent. I then went back downstairs to Melody who gave me her undivided attention.

The theatre nurses spoke beautifully and the ladies in recovery paid very good attention. They catered to my every need including getting me a blanket when I asked for it. The anaesthetist was also great. Overall I had a great experience and want to thank everyone for taking care of me.

Lastly, Diane from Sydney Eye Hospital also phoned and checked up on me which I am grateful for. I feel very lucky to receive such great service.

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Responses

Response from Barbara Daly, Nursing and Operations Co-Director, ESM Program, Prince of Wales Hospital 4 years ago
Barbara Daly
Nursing and Operations Co-Director, ESM Program,
Prince of Wales Hospital
Submitted on 19/06/2019 at 3:12 PM
Published on Care Opinion at 3:17 PM


Dear venuspt36,

Thank you for your lovely feedback regarding the care you received at the Sydney Hospital/Sydney Eye Hospital recently. We are certainly very proud of our staff and their commitment to providing a high standard of care to our patients. It will give me great pleasure to pass on your praise to Melody, Diane and the staff in theatres & recovery. Thank you for taking the time to tell us about your experience. I am sure our staff will appreciate your kind words of acknowledgment.

All the best in your recovery.

Kind regards

Barbara

Acting Director of Nursing & Support Services

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