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"My recent stay at the Albany Health Campus"

About: Albany Health Campus

(as the patient),

Recently I had abdominal surgery at the Albany Health Campus. My one frustration was that I was put on a priority list to have my surgery done within seeing my surgeon in 90 days. It occurred a further 2 months later. My surgeon did say they would refer me to someone in Perth and it could have been performed sooner. But I live in another country and my family, friends and support network are here. 

From my appointment at the Pre-Admission Clinic, Dietitian, presenting to the front desk when, I think it is a lady by the name of Beryl, greeted me so welcomingly, then to the Pre-Operation area where Fran was wonderful and handed me over to the care of Louise, one very special Nurse, then the events leading to my operation and getting me back to bed in the ward. Everyone was so professional, caring and great. The staff on the ward were grand too, but I have to specially mention the Post Grad Nurse I had look after me for 3 of the shifts. She is very good and will make a really proficient nurse. She works well within her scope of knowledge and readily asks and wants to learn more. I felt so safe in her care. Thanks you Albany Health Campus for your wonderful caring staff.

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Responses

Response from Juan Clark, Operations Manager, Operations, Albany Health Campus, WACHS Great Southern 4 years ago
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Juan Clark
Operations Manager, Operations,
Albany Health Campus, WACHS Great Southern
Submitted on 17/07/2019 at 6:33 PM
Published on Care Opinion on 18/07/2019 at 9:32 AM


Dear giftyq67,

Thank you for sharing your story on Patient Opinion. It’s great to receive such wonderful feedback on our staff. I really appreciate you taking the time to publically recognise their efforts.

We do our utmost to adhere to service target dates. I can only apologise to you that on this occasion we did not meet this target. We have seen an increase in surgical service demand. In response to this we have opened an additional theatre. Also, our Head of Surgery is reviewing all referrals to ensure people receive care as per their clinical needs and urgency. Please be assured that we are committed to providing the best possible local health care.

I would value the opportunity to speak with you directly about your experience, I can be contacted on 9892 2620.

Again, thank you for sharing your experience. We have much to learn from the people who use our service.

Yours sincerely

Juan Clark

Operations Manager AHC

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