Concerned about specialist care

(as the patient),

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About: Sir Charles Gairdner Hospital

Very upset! The specialists' attention to patients was very minimal. 

On two occasions as an outpatient, I was instructed by the specialist to return to the Emergency Department (ED) for readmission because my health had become a concern. When I arrived I was told by another specialist to return the next week on my scheduled appointment. 

Constantly being told my medication wasn’t causing any side effects when it clearly was! Having a different doctor each time that failed to review my file correctly each time upon returning.

I was meant to receive regular phone call updates about my blood results, I didn’t receive any! I had to constantly keep harassing the poor administration workers to chase it up! 

Constantly forgot to send my documentation and appointment follow-ups via email, every single time I had to call admin 5 times a day just to get it! 

I feel that the student doctors paid much more attention to detail and their patients, in my opinion, the fully qualified specialists were useless!

Unfortunately, there are not many options in Perth.

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Response from Janet Zagari, A/Executive Director, Sir Charles Gairdner Osborne Park Health Care Group

picture of Janet Zagari

Dear vulpeculakj69

I am so sorry to hear of your experience with the clinical staff treating you in the Out-Patient Clinic and Emergency Department and apologise most sincerely your care was not coordinated more effectively.

Sir Charles Gairdner Hospital (SCGH) is committed to developing better coordination of care and quality of clinical communication as we know that these are important aspects in cultivating a positive patient experience. I would like to acknowledge how frustrating it must have been to you to feel as if you needed to follow up on blood results, appointments and the documentation you required and regret that this was your experience in this instance.

I was especially concerned to hear that you were experiencing side effects from your medication and that the information was not being incorporated into your care plan and would encourage you to contact the Patient Liaison services for assistance by calling 64572867 or email SCGHPatientLiaisonService@health.wa.gov.au so that we can fully investigate the concerns you have identified.

My thanks for taking the time to provide feedback on your experience as it is through receiving feedback that we can strive to improve the services delivered by our health service.

Kind regards

Janet Zagari

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