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Podiatry service appointment cancellation

Posted By marchns57

"Podiatry service appointment cancellation"

About: Kalbarri Health Centre

(as the patient),

I am unable to care for my toenails and usually have an appointment 3 monthly. Once again my last appointment was cancelled. This was nearly 4 weeks ago and as yet I have not received a new appointment. This is most unsatisfactory. Why when a service to an outlying area is cancelled, is there not a fill-in clinic to make up for the missed one, it isn't as if we have a weekly service it is only once a month.  

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Responses

Response from Michele Young, REOC Lead, Executive Services, WACHS-Midwest 4 years ago
Michele Young
REOC Lead, Executive Services,
WACHS-Midwest

Submitted on 22/08/2019 at 11:56 AM
Published on Care Opinion at 1:00 PM

picture of Michele Young

Dear marchns57

Thank you for taking the time to share your feedback on Patient Opinion. I was disappointed and very sorry that you have experienced our service in this way as it does not meet the service standards we strive for.

We would really like an opportunity to discuss the concerns you have raised to see where we can help and we would be grateful if you could contact us. The contact details for Aasta Abbott, Coordinator Allied Health are 9956 2223 or 0418 745 780 or Aasta.Abbott@health.wa.gov.au or alternatively, you can contact me on 9956 8695 or Michele.Young@health.wa.gov.au. Your call would be very welcomed and can still be addressed anonymously if you wish.

Thanks again for getting in touch, we really appreciate it. Please be assured of our commitment to address your concerns and I look forward to hearing from you very soon.

Kind regards

Michele

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