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"Lack of communication"

About: Fiona Stanley Hospital

(as the patient),

I was admitted to Fiona Stanley Hospital (FSH) in recent months regarding a transfer via the Royal Flying Doctor Service. After 4 days of waiting for a proposed MRI, I decided it would be better to go home and wait. I discharged myself when I could not get a positive time for my MRI.

I was subsequently called up 2 weeks later for the MRI (I live several hours away). I had the MRI and returned home expecting to hear the results within a couple of days. Three and a half weeks later after numerous phone calls to FSH and the Specialist's rooms, as well as requests from my GP, I was eventually rung by FSH to advise me that the results of the MRI were "insignificant".

This was after 3 weeks of stressful waiting for the result. This stress was not only to me but to my whole family. It is painfully obvious that there is a communication problem there. I have now received a request from FSH for a video interview this month. I have no intention of being at this appointment.

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Responses

Response from Neil Doverty, Executive Director Fiona Stanley and Fremantle Hospitals Group, South Metropolitan Health Service 4 years ago
Neil Doverty
Executive Director Fiona Stanley and Fremantle Hospitals Group,
South Metropolitan Health Service
Submitted on 27/08/2019 at 10:52 AM
Published on Care Opinion at 10:58 AM


picture of Neil Doverty

Dear tigernc34,

Thank you for taking the time to post your comment. I am disappointed to hear that we delayed your discharge and were not able to give you the MRI result in a more timely fashion. We would like to look into your experience further so we can make whatever changes are necessary to avoid someone else having a similar experience. If you would like us to review your care please contact us on 6152 4013.

Kind regards,

Neil Doverty

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Update posted by tigernc34 (the patient)

Thankyou for taking the time to reply. This episode is now closed as far as I am concerned.

I would like the person concerned to realise that attached to ailments is a stressed person.

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