"A very unacceptable health service"

About: Fiona Stanley Hospital / Emergency Department

(as a relative),

Due to health issues, my parent was transferred via ambulance late evening, and at time of writing it is now early morning - 5 hours later. We still haven't seen the doctor yet. A 5 hour waiting period for a mature age patient, in emergency, waiting on a hard, single bed - what kind of health service is that?

Responses

Response from Neil Doverty, Executive Director, Fiona Stanley Fremantle Hospitals Group, South Metropolitan Health Service 13 months ago
Neil Doverty
Executive Director, Fiona Stanley Fremantle Hospitals Group,
South Metropolitan Health Service
Submitted on 28/08/2019 at 14:42
Published on Care Opinion at 15:31


picture of Neil Doverty

Dear Legend,

Thank you for sharing your parent’s experience with us. I am sorry that your parent has waited so long and agree that waiting for 5 hours is not acceptable. The Emergency Department did have a number of high acuity patients who presented last night which impacted on the wait time, however the department could have improved your parent's experience by providing a hospital bed, rather than an emergency trolley.

I understand that you have been in contact with us and we will investigate the situation in detail.

Kind regards

Neil Doverty
Executive Director Fiona Stanley Fremantle Hospitals Group

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

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