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"Waiting for hours and hours in emergency."

About: Sydney / Sydney Eye Hospital / Emergency Department

(as the patient),

I have been waiting for more than four hours at the Emergency Department -  there is no one in the waiting room and they still haven’t called me up. This service is horrible, I think there is only one doctor on board, which in my opinion is absolutely disgusting.

We are in Australia and in my opinion, we should have a better emergency system. It’s called emergency for a reason, so hospitals should live up to it. I feel it is frustrating and very disappointing that this is how our system is - changes need to be made ASAP before things get much worse and in my opinion, we need more doctors on site for emergencies. 

Thank you.

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Responses

Response from Barbara Daly, Nursing and Operations Co-Director, ESM Program, Prince of Wales Hospital 4 years ago
Barbara Daly
Nursing and Operations Co-Director, ESM Program,
Prince of Wales Hospital
Submitted on 4/09/2019 at 12:36 PM
Published on Care Opinion at 2:24 PM


Dear Name,

Thank you for your feedback on the wait in the Emergency Department. I am sorry in this instance you found it frustrating and a disappointing experience. If you would like to discuss further I welcome you to contact me on SESLHD-SSEHExecutiveServices@health.nsw.gov.au.

Kind regards

Barbara

Acting Director of Nursing and Support Services

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