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"Time at the hospital"

About: Sydney / Sydney Eye Hospital

(as the patient),

I spent nearly three weeks in Sydney Eye Hospital as a patient. I was amazed by the level of care and kindness I have received from nurses and doctors working there. They were very attentive and always made sure I was feeling comfortable in this stressful time. I was treated like a human being with feelings and not another 'case'. I am really grateful to all nurses who looked after me. I would like to also acknowledge the hard work of kitchen staff and cleaning ladies who were making sure I wasn't hungry and my bathroom was clean.

What I found distressing was moving my bed from one room to another a couple of times which I guess is normal in hospital really, but maybe four times is a little too many. As I dealt with a couple of doctors at the time I wasn't sure who was specializing in what area of medicine (except the Eye Doctor) and I guess knowing that would help me to address my questions accurately.

The only thing I really didn't like was random people from a church coming to my room and asking about my condition. I'm not religious and I found this situation offensive and  disturbing. I think it's highly unacceptable that religion agitators (of any religion) are let into the hospital wards to take advantage of patients, especially of those really sick, who disclose their health issues as they are scared to say no or sometimes are convinced they are talking to health practitioners.

Once again a big thanks to everyone who made me feel welcome and made sure I was doing fine!

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Responses

Response from Barbara Daly, Nursing and Operations Co-Director, ESM Program, Prince of Wales Hospital 4 years ago
Barbara Daly
Nursing and Operations Co-Director, ESM Program,
Prince of Wales Hospital
Submitted on 4/09/2019 at 12:35 PM
Published on Care Opinion at 2:26 PM


Dear jazzth95,

Thank you for taking the time to share your story with us. Your acknowledgment of the care, kindness and hard work of the cleaning, kitchen staff, nurses and doctors is appreciated and I will ensure they are notified. Your feedback on moving rooms is valid and we try to minimise this, but is unavoidable at times and I am sorry this caused you some distress. Interacting with many different staff can be confusing and it is expected staff introduce themselves clearly, allowing patients the opportunity to communicate about their care.

The chaplains from the church groups are a service to help support patients and families in a time of distress and need. As you point out, this is not for everyone and we will take your feedback to the managers for review.

We truly value your feedback and I hope your continuing recovery is going well.

Kind regards

Barbara

Acting Director of Nursing and Support Services

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