"MRI Appointment"

I had faxed a referral but had not received an appointment. I went to the Radiology Department to confirm that my referral had been received. On arrival, there was no one at the desk so I went to the other desk. I was the only one in the queue and the 2 receptionists did not acknowledge me standing in the line.

The Receptionist I needed to speak to had returned. I asked them if they had received the referral. They told me they could not find the referral or know where they could look and an appointment should arrive in 5 weeks.

I left the Department with no answers.

I then received a phone call to come back as the referral was found. On my return, the Receptionist complained that they didn’t know where anything was and of their dissatisfaction with their job and it was too noisy. I didn’t feel the customer service showed a great image for the hospital.

The referral asked for an interpreter. I was then asked if someone could come as it would be ages if an interpreter was needed. This person did not offer to try and get one. It was like it would be a hassle. I then received the letter which someone had then crossed out and hand wrote a new phone. Surely in a large hospital, there is a system to update appointment letters. The letter was also difficult to understand and hard to read.

I did get the appointment which I am grateful for