"Poor service by staff member at hospital"

I was recently involved in a car accident when another vehicle crossed through a give way sign at excessive speed and collided with my car.

My friend and I were taken by ambulance to Central Gippsland Health Service in Sale for observation and treatment. We were taken into ED and my details were taken by a very efficient and courteous nurse and I was told to wait in the waiting room, where there were no other patients.

At this time I had pain in my inner left knee and it was a very long time before a staff member appeared in a doorway and called my name. I made my way to the treatment cubicle.  This person still had not spoken another word for over 5 minutes while I sat there wondering what their name was, what their position was and what, if anything, they were proposing to check my knee etc. Two weeks later I still don't know if this person was a doctor, intern, med student, cleaner, janitor or whatever, only that they were dressed in purple!

When this staff member did eventually ask "any pain", I replied that my left inner knee was sore and I could not put weight on it. This staff member left the room without another word.

A lovely young nurse / radiographer appeared and introduced themselves and then took me for an X-ray all the while making me feel at ease and calm. They then took me back to the cubicle. Another nurse, whose name I don't recall, hooked me up to a blood pressure monitor etc. before leaving.

I think about an hour went by when the original person, who did not introduce, themselves walked past, glanced in and said you can go. I was still connected to monitors! They kept walking past my cubicle and I had to virtually yell out that I needed a TAC certificate. This person grunted and walked off again, returning shortly after and, I felt, begrudgingly gave me the certificate.

At no stage did they ever offer up any solution for my knee pain, any idea how long it may take to heal or any other information.

Given I had just been involved in a distressing car accident, I think this person's lack of customer service was appalling. Having worked in customer service most of my life I was astounded that I was treated in this manner, to the point where I made an appointment with my own doctor to receive a proper diagnosis and treatment options. 

I later spoke to my friend who experienced similar treatment from the same person and again was given no information. I feel that person has a lot to learn!