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"Lack of care and professionalism"

About: Kalgoorlie Allied Health

(as the patient),

I was admitted to the Emergency Department (ED) of Kalgoorlie Hospital via ambulance, after being seen by Silver Chain at my residence. They were there to change my suprapubic catheter in which they found it stuck.

A doctor was summoned to attend and after doing my observations found my blood pressure was very low, and an ambulance was called because of these concerns.

We arrived at Kalgoorlie Hospital ED and I was put into a cubicle which was cleaned by paramedics,  as it was unclean there. When my spouse was allowed in 30 minutes later I was told that no one was waiting in the waiting area to be seen and it had taken over 40 minutes from time of arrival to the time when I was seen by a medical professional. After assessing the catheter, same staff member came back and proceeded to pull on the catheter causing the most excruciating pain.

When finished I was still in pain and barely able to walk - I was told to get a blood test but was told I had to walk to pathology. 

And lastly when I was getting dressed trying to attach the catheter bag to my leg, naked from the waist down a nurse walked in and threw the curtains completely back, exposing me for anyone to see - In my opinion very unprofessional.

The doctor at that time was going through the garbage bin trying to find straps for the catheter bag that they had thrown out.

As we have only one hospital in Kalgoorlie this has left me emotionally scarred, and scared of having to go back there.

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Responses

Response from Peter Tredinnick, Executive Director, Regional Office, WACHS Goldfields 4 years ago
We have made a change
Peter Tredinnick
Executive Director, Regional Office,
WACHS Goldfields

Executive Director WACHS Goldfields

Submitted on 16/10/2019 at 4:11 PM
Published on Care Opinion at 4:11 PM


picture of Peter Tredinnick

Dear aradx75.

The experience you have shared with us has given me great concern and I deeply apologise on behalf of the hospital. I can advise that the matters you raised have been addressed quickly with the staff concerned, and followed-up with further skills training as well as reinforcement of respect for patient privacy. I hope that your next experience of the hospital restores your confidence in our ability to provide the level of care you should be able to expect.

Thank you for bringing this matter to our attention. If you would like to talk more about this incident and discuss our response to it in more detail, please call David Bowdidge, Operations Manager Kalgoorlie Hospital on 9080 5817. We would genuinely appreciate the opportunity to talk to you directly.

Kind regards,

Peter Tredinnick

A/Regional Director, WACHS Goldfields

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Update posted by aradx75 (the patient)

Yes I would like to discuss this further, it will be with my spouse present so it will be at a time when we are available.

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