"Upset with level of care"

About: Fiona Stanley Hospital

(as the patient),

I was flown via Royal Flying Doctor Service (RFDS) to Fiona Stanley Hospital  after spending several days in my local hospital with severe back pain. The first few days in the ward I was in was fantastic, until one evening I was told that I was going to be moved to a different ward, closer to professionals that I was dealing with at the time.

But no, I was moved to the elderly care ward!! No one told me this, and I was put into a room with an elderly patient, in an old ward with the constant noise of patients yelling and screaming. I feel the nurses could not care less that I was there, I lost all care that I was previously given from nurses, to having nurses maybe coming to see once during the day - seemingly not even caring about changing a dressing!

Then on my last night there, I was once again I was shifted to the room next door for no apparent reason! I am disgusted in the care from a few of the nurses in that ward!

Also, I feel there was no communication between each specialist. Told one day that I was having surgery, to be told by someone else that I wasn't. Then a specialist came to see me about surgery. I told him they cancelled it, and they had no idea why this happened. I spent over a week there, and was sent home for a four hour drive with no improvement and no surgery!!

To this day I am still in the process of getting the surgery that I should have received while there. Total failure on everyone who were involved in my care at Fiona Stanley Hospital.

Responses

Response from Neil Doverty, Executive Director, Fiona Stanley Fremantle Hospitals Group, South Metropolitan Health Service 5 months ago
Neil Doverty
Executive Director, Fiona Stanley Fremantle Hospitals Group,
South Metropolitan Health Service
Submitted on 17/10/2019 at 18:00
Published on Care Opinion on 18/10/2019 at 09:48


picture of Neil Doverty

Dear pisceszg39,

Thank you for your correspondence, I would like to apologise for what appears to be a lack of communication with regards to your plan and movements throughout your stay in what must have been a stressful time for you.

Unfortunately ward transfers occur due to the acuity of patients that are seen at Fiona Stanley Hospital which on occasions require patients to be moved to wards so that new patients can be accommodated from the Emergency Department. This should have been explained to you and appears it was not. In relation to the communication between specialists, if you could provide us with a little more information around the specialty you are relating to and the dates involved we would really like to look into this further as we certainly don’t wish this on our patients.

Once again I would like to apologise for the poor communication and stress this must have caused you and urge you to contact our Patient Family Liaison Service on 6152 4013 with further details so we can certainly look into this as we only wish to offer a high level of care for our patients.

Kind regards,

Neil Doverty

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