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Great phone manner

Posted By castorej75

"Great phone manner"

About: Sale Hospital

(as a parent/guardian),

I spoke to Julie over the phone regarding my child's appointment. Best customer service skills I have ever had over the phone by anyone. Didn't cut me off, very soothing, bubbly personality. I felt appreciated.

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Responses

Response from Rebecca Gunning, Manager Executive Services, Central Gippsland Health 4 years ago
Rebecca Gunning
Manager Executive Services,
Central Gippsland Health

Submitted on 11/11/2019 at 3:40 PM
Published on Care Opinion at 3:55 PM

picture of Rebecca Gunning

Dear castorej75,

Thank you very much for taking the time to share this fantastic feedback. We are always grateful to receive stories from our consumers about their experiences with our health service.

Our approach to feedback is to make every experience count by acknowledging each story that is shared with us and actively seeking ways to improve our service. We are committed to listening, responding and improving, and it's important to us that your feedback shapes how we look after you, and other clients, next time.

It will be my pleasure to pass on your feedback to Julie and congratulate her on a job well done. It is rewarding and encouraging to know that the efforts of our staff have such a positive impact.

Kind Regards

Rebecca

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