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"Unimpressed with the treatment received"

About: Harvey Hospital

(as a carer),

My parent was diagnosed with cancer a few months ago, towards the end of that month my parent was told they had 2-6 weeks left to live. There are no words to describe our shock, disbelief and numbness at this prognosis. We decided at my parent’s request we would take them home to care for them there.

We had Palliative Nurses visit our home. Although knowledgeable, I felt one of the nurses was not at all empathetic to our situation. We understand that nurses may see these situations all the time, but this was our parent, our family and our lives that have been torn apart. They made comments that were, in my opinion, not appropriate and even after asking them to stop, continued to speak disrespectfully towards us. This nurse may have had the knowledge for this profession but without any kind of empathy, none of that mattered.

There was nothing we could do to help my parent’s prognosis, we knew we had brought them home to die. Nurses that are in these positions to help families go through what we went through MUST have the skills to be able to consider the families' emotions. I feel it was an unfair and cruel treatment of our family.

This nurse made our family feel anxious and helpless when we should have felt supported and cared for. 

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Responses

Response from Care Opinion, Care Opinion Australia 4 years ago
Care Opinion
Care Opinion Australia
Submitted on 29/11/2019 at 10:37 AM
Published on Care Opinion at 10:38 AM


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This has response has been posted by Patient Opinion on behalf of Palliative Care Western Australia

Dear septemberb88,

Firstly, my heartfelt condolences to you and your family on the passing of your parent. It is one of the hardest things to deal with and I would like to sincerely apologise that a Palliative Care nurse has caused you such distress during this very emotional time.

It must have been a dreadful shock to everyone involved especially as there was such a short length of time for the family to come to terms with the prognosis.

In response to your feedback, I have called a meeting with the Palliative Care nurses to discuss this feedback and the impact that the lack of empathy has had on your family. As a manager, I promote compassionate communication and respect. That this has occurred is distressing to me and I can assure you that I have taken this feedback very seriously. I will be offering mentoring and supervision to the team members to improve our communication skills.

If you would like to discuss this further with me please do not hesitate to ring me.

Sincerely

Jan Stiberc

Regional Palliative care Manager

Mobile 0409 026 085

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