This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?

"The staff in emergency at Geraldton Regional Hospital caring for my baby"

About: Geraldton Hospital / Emergency Department

(as a parent/guardian),

Just want to say a massive thank you to all the doctors, nurses and staff that work in the Emergency Department at Geraldton Regional as well as members of the public who helped us after we had a traumatic event with our baby today. 

I had my baby on my lap while we rushed to the hospital and so many people pulled over to let us past and we got there so much faster thanks to them.

Once there the staff took us straight through and cared for my baby and comforted me without missing a beat. 

There was a lovely aboriginal elder who helped my spouse in the waiting room as they noticed and comforted my spouse them as they were also distressed. This person then helped my spouse get through to us.

The Nurses, of course, were just amazing, bringing us drinks and snacks for me and my baby and a beautiful little hand-knitted doll. Especially thanks to travelling nurse Kylie from Busselton who stayed with me until everything was back to normal. I would have been even more of a mess if it wasn't for her. 

My baby is perfectly fine now and has bounced back amazingly, just as babies do, but at a horrible time the staff at the hospital were just phenomenal, and I am so emotional and forever grateful to them for everything they have done for us today. 

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Liz Kelly, A/Coordinator Executive Services, WA Country Health Service Midwest 4 years ago
Liz Kelly
A/Coordinator Executive Services,
WA Country Health Service Midwest
Submitted on 15/11/2019 at 5:28 PM
Published on Care Opinion at 5:59 PM


picture of Liz Kelly

Dear blackbirdnr76,

Thank you for writing to us after your traumatic event with your baby. It's fantastic to hear that the care our staff provided to you was phenomenal and that you received lots of help not only from us, but also from our community. Your compliment is valued by the WA Country Health Service as it highlights the compassionate care provided to you by staff and lets us know how valuable and important providing comfort, reassurance and emotional support are, in ensuring we meet our consumers' needs.

I am so glad to hear that your baby is now fully recovered. It will be my great pleasure passing on your compliment to the staff and thanks again for getting in contact.

Kind Regards

Liz

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k