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"Awesome work by the Yarra Ranges Health team"

About: Yarra Ranges Health

(as the patient),

I'm very grateful for the work done by the team at Yarra Ranges Health. Awesome pre-op, surgical and post-op team. My 2nd procedure with them. Professional, relaxed and friendly. The surgeon was great – open and clear communication and did an amazing job. And the nursing team was genuine and supportive. 

I didn't sleep well the night before the op, with some anxiety. The interactions with staff and the atmosphere helped me to feel calmer. And the wait before the procedure wasn't long. 

The procedure itself seemed to go fairly smoothly. I would've liked a take home video of the op! Post-op was lovely – they led me to a comfy chair and gave me apple juice and biscuits.

Overall, a very positive experience of healthcare. Thankyou all.

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Responses

Response from David Plunkett, Chief Executive, Eastern Health 2 years ago
David Plunkett
Chief Executive,
Eastern Health
Submitted on 15/11/2019 at 15:15
Published on Care Opinion at 15:21


picture of David Plunkett

Dear Patient D,

Thank you so much for taking the time to share these comments reflecting your positive experience at Yarra Ranges Health. As you've mentioned, having a procedure such as you did can be a very stressful time.

I'm so proud of the team at Yarra Ranges Health who constantly demonstrate the Eastern Health values of Patients First, Kindness, Respect, Excellence, Agility and Humility - and they are nice as well!

It will give me great pleasure in sharing your comments with them so they see first-hand the impact they have each and every day.

I trust you are recovering well post your procedure!

Best wishes and kind regards,

David

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