"Need better communication"
About: Star Health - Prahran Star Health - Prahran Prahran 3181
Posted by saturnqg96 (as ),
On a number of occasions, I felt I have been treated disrespectfully over the phone when trying to make appointments and by reception staff when visiting Doctors. In my opinion, reception staff don’t understand the rights of patients. It appears they carry out loud conversations between themselves while people are waiting.
I believe there is a marked difference between Star Health and every other medical practice I have attended. I have been told more than once that I should be grateful to receive services at Star Health so I have no reason to complain about the way I was treated, eg. waiting for over an hour without explanation or any idea of when you will be seen. I feel they put people they know before you regardless of appointment times and no understanding or sympathy for chronically unwell people.
I feel the Doctors are overworked and have too many patients so they are always running late and can’t give you the attention you need.