"Staff need training in dealing with mental health patients"

I recently attended the Royal Perth Emergency Department in relation to a mental health crisis. I was here as an overseas visitor.

I have experienced mental health difficulties for several years and have had to access services in my home country throughout this time. I thought I had experienced oppression from my home health services but my experiences at the Royal Perth Hospital made me appreciate the services much more back home.

The medical staff in the emergency department were, in my opinion, judgemental and dismissive. They made it very clear that I was not welcome and that they considered me as being an inconvenience. The manner in which I was spoken to I feel was patronising and belittling. It felt like there was no compassion or empathy.  

My experiences at the hospital have left me feeling devalued and second class.

I realise the department is busy but I think the staff need to remember that health problems are not only physical. It costs nothing to be compassionate.

I would encourage the hospital to ensure it’s emergency department staff are trained in mental health and spend time working with mental health services to develop their knowledge and understanding.