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Warm, caring treatment by PathWest staff member

Posted By gammagf75

"Warm, caring treatment by PathWest staff member"

About: PathWest Sir Charles Gairdner Hospital Collection Centre

(as the patient),

I was very apprehensive about having a blood test but the brilliant care I received really made my day. The PathWest staff member was warm, caring and thorough throughout my appointment - which I am very grateful for. The phlebotomist took her time with me throughout the appointment and made sure I was comfortable and feeling okay. I left the appointment feeling relaxed and happy, I want to say thank you to the PathWest staff at the SCGH Collection Centre.  

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Responses

Response from Tracy Dixon, A/General Manager, QEII Network, PathWest Laboratory Medicine WA 4 years ago
Tracy Dixon
A/General Manager, QEII Network,
PathWest Laboratory Medicine WA

Responsible for oversight of laboratories at QEII, KEMH and PCH as well as the collection centres, transport and processing of pathology samples

Submitted on 12/12/2019 at 4:54 PM
Published on Care Opinion at 5:04 PM

picture of Tracy Dixon

Dear gammagf75,

Thank you for taking the time to provide the feedback you posted on the Patient Opinion website.

It is always a pleasure to hear that our staff are providing excellent customer care.

PathWest is continually working to maintain and improve our service and we appreciate all feedback, however, it is especially nice to have positive feedback regarding our QEII collection centre.

Kind regards,

Tracy

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